Support

Tell us the email address or phone number on your account and what happened.

Common questions

I can't sign in

Use the same way you signed up: email and password, phone number, Google or Apple. If you forgot your password, tap "Forgot password?" on the sign-in screen. Sign-in codes by text only go to US and Canadian numbers. If you asked for several codes, wait an hour and try again. Still stuck? Email us.

How do I delete my account?

In the app, go to Profile → ☰ → Account → Delete account. If you no longer have the app, see Delete your account.

How do I report someone?

Open the ⋯ menu on their profile, pet, post, comment or review and choose Report. To report a message, press and hold it. We review every report, usually within a day. You can also block them from the ⋯ menu on their profile.

How do organizations get verified?

Go to Profile → ☰ → Organizations → Create organization and fill in the request. We review each request by hand, which can take up to 7 days. Once we approve it, the organization gets a Verified badge.

A pet listing is wrong

If it's your listing, open it from Profile → ☰ → My listings and edit it. If it's someone else's, message them or report it. If it's a shelter pet, contact the shelter, or email us and we'll look into it.